Job Details

JOB DESCRIPTION: Supervisor of Peer Services

HOURS: 10 hours / week

EXEMPT: No

REPORTS TO: Executive Director 
DATE:  November 12, 2025

PRIORITY DEADLINE: November 30,2025

ORGANIZATION SUMMARY: The mission of the National Alliance on Mental Illness (NAMI) Monterey County is to provide support, education, and advocacy to individuals, families, and caregivers living with mental health challenges. NAMI Monterey County is an affiliate of the nationwide network that includes NAMI California and NAMI National. NAMI is the nation`s largest grassroots mental health organization dedicated to building better lives for millions of Americans affected by mental illness.

POSITION SUMMARY: The Supervisor of Peer Services is responsible for recruiting and managing peer facilitators and volunteers to support community-based outreach and program delivery of NAMI signature programs. The person in this role will supervise a team of part-time staff and volunteers.

Responsibilities are conducted in a manner consistent with the direction provided by the Board of Directors, under the supervision of the Executive Director, and in accordance with the organization's policies, procedures, and the organization`s standards of excellence and in compliance with applicable laws and regulations established by Federal, State and local regulatory bodies. Compliance with requirements of funding sources is a priority.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Recruits, trains, and supervises peer facilitators and peer volunteers.
• Coordinates facilitators and volunteers to staff NAMI functions and classes.
• Maintains records. 
• Supports and celebrates facilitators and volunteers. 
• Other duties to fulfill the NAMI mission may be assigned at the direction of the Executive Director.

General Requirements:

• Experience managing staff in a relevant field.
• Must possess these characteristics: organized, creative, independent and self-motivated, enthusiastic, dependable, flexible with scheduling and prioritization, driven by excellence, neat professional appearance, and a team player.
• Must be highly adaptable, adjusting tasks and focus with poise as required to meet changing deadlines and priorities.
• Strong understanding of mental health issues and trauma-informed care.
• Exceptional emotional intelligence and interpersonal skills.
• Ability to communicate effectively with diverse populations.
• Proficiency in Google Docs and Zoom.
• Should consistently meet or exceed performance factors indicated on Performance Appraisal form.
• Establishes and maintains effective channels of communications with the Executive Director, co-workers, family members and individuals requesting information and services.
• Uses equipment and materials in a safe and acceptable manner, following established safety procedures and using appropriate safeguards while observing common sense rules of safety in all on-the-job activities
• Valid driver's license, current insurance, and good driving record required.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform all listed essential duties as specified in the general requirements section above. Requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Minimum of a high school diploma. College degree preferred. 
• Demonstrated lived experience—either through personal recovery from a mental health condition, through supporting a family member or loved one with mental health challenges, or an educational background in the mental health field—and the ability to use that experience to promote hope, recovery, and resilience in others.

Language Skills:

• Proficiency in English required; bilingual (English/Spanish) skills preferred.
• Ability to respond to email and phone  inquiries from the public, co-workers and business affiliates. 
• Ability to read and write memos and correspondence that conform to NAMI-prescribed style and format.
• Familiarity with the Zoom and Google Drive platform.

GENERAL JOB PERFORMANCE STANDARDS

Employees must meet the following general job performance standards:

• Knowledge of Work - Possesses and utilizes knowledge of the job which is essential to perform the specific functions and related work.
• Quantity of Work - Accomplishes an appropriate volume of satisfactory work under normal conditions. Ability to produce results.
• Quality of Work - Consistently demonstrates accuracy, thoroughness, neatness and dependability to produce work within acceptable standards.
• Timeliness - Completes assignments on or ahead of schedule.
• Ability to Learn New Duties - Interprets, learns and responds to instructions for new situations, procedures or methods.
• Teamwork - Places goals of NAMI Monterey County foremost when interacting with others at all levels. Builds an environment that fosters teamwork and enhances task accomplishment through positive and supportive cooperation.
• Communications - Demonstrates relevance and clarity of written and oral expression. Expresses ideas clearly and demonstrates effective listening skills. Is effective in exchanging ideas and information. Applies these skills to communications with both co-workers and clients.
• Job Commitment - Shows initiative in willingly accepting responsibility. Performs expected and unexpected tasks; demonstrates tenacity in completing tasks. Willingly exerts extra effort as necessary to accomplish goals and milestones without being directed to do so.
• Attendance and Punctuality - Shows daily ability to be at work at scheduled time, including being prepared to work on time after breaks, meal periods and other authorized absences from work. Willingness to work evenings and sometimes weekend days for special events.
• Decision Making and Judgment - Gathers relevant data, sets clear objectives, evaluates alternatives, makes timely decisions and commits to courses of action. Uses sound judgment and does not act impulsively in reaching decisions.

PHYSICAL DEMANDS and WORK ENVIRONMENT

Physical demands and work environment characteristics described here are representative of those that must be met (or may be encountered) by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

Travel to and from events may be required. Climb or balance; stoop, kneel or crouch. Must occasionally lift and/or move up to 25 pounds and be mindful when setting up a NAMI tent or table at events. The requirements of this job include use of the computer and phone.

Work Environment:

Professional office. Noise level in the office work environment is usually moderate. The job requires frequent work in community settings which may vary with respect to sound levels. Employees are expected to maintain a clean and tidy work environment.

Wage: $31 per hour. 

Hours: 10 hours/ week, flexible with some required meetings during the workweek. Work is to be conducted onsite in the NAMI office in Salinas, California and remotely. 

NAMI Monterey County is an Equal Opportunity employer without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability. We value a diverse and inclusive workplace and recruit and hire with the understanding of systemic oppression and the lived reality of people with marginalized identities. 

If an accommodation is needed, please email info@namimonterey.org

HOW TO APPLY

Please email a resume and cover letter to info@namimonterey.org with the subject line “Supervisor of Peer Services”. Applications will be reviewed beginning November 30, 2025. Target start date is January 2026.