Job Details

Job description

Halo Specialized Home Care is a licensed, Non-Medical Home Care agency serving the Monterey Peninsula and surrounding areas. We specialize in providing the highest quality of care by the most respected and qualified caregivers in our industry.

Required availability/schedule:

• 9a - 5p: Monday - Friday
• On-call: every Tuesday & Thursday nights (5p - 9a)
• On-call: every other Friday (5p) through Monday (9a)

Broad overview of the position: The Care Manager is the most central figure at Halo and performs a substantial part of your work by visiting clients in their homes and performing client assessments, attending appointments, delivering care logs, picking up/managing medications and supplies and communicating with Clients, their families, Caregivers, Halo's owner, HR Director, and other people on the Care Team. The position is mostly field work; office work is minimally required, yet the office is available when/if needed. Reporting and other administrative functions can (mostly) be performed remotely.

Working Caregiving shifts: There will be occasions where the Care Manager will need to work an actual Caregiving shift. Examples for when/why this happens are if a Caregiver calls out and a replacement cannot be found, is on a leave of absence, or other unforeseen circumstances. This does happen, but it generally happens infrequently. Like most things in life, it seems to come in waves.

Note regarding being on call: On-call mostly entails answering phone calls, triaging, and occasionally working an actual caregiving shift. The frequency of phone calls you would receive while on call is relatively low, on average. However, it is required to be local while on-call, refrain from the use of alcohol or other mind-altering substances including prescribed narcotics and benzodiazepines in case a shift needs to be covered or there is a client emergency. It happens infrequently, but you would be required to fill in for a shift if you could not find a replacement Caregiver while you are on-call.

The following is a more detailed list of roles and responsibilities but is not all-inclusive:

Direct Client Care Management:

Client Visits - Monthly: Perform complete Client visits monthly with each client by completing the Client Visit Form in Axis Care. Plan for 2 – 3 hours with each client.

Client Visits - Aftercare: Perform after-care visits to Clients who had a recent change of condition, medication, or care plan including but not limited to surgery, emergencies, tragedies, and more.

Client Visits - Routine: Make Client visits routinely as coordinated with Halo's owner. These vary by client and can be weekly, every other week, or monthly. Check-in with staff and clients, provide support, feedback, read care logs, check Management Communications for signatures, continue training and development, one-minute praises, one-minute redirects. Make visits in person when there is a situation that needs to be addressed that is serious in nature.

On-Call: Required to participate in managing Halo`s hotline after business hours and weekends regularly. Collaborate with Halo's owner regarding on-call scheduling. Must be local and available in case of emergency, caregiver call-out, etcetera. Must refrain from being under the influence of alcohol and drugs (including prescription drugs that affect ability to drive/think clearly) during on call hours. Cover for Halo's owner when time off is planned/needed. Communicate your needs for time off so Halo's owner can cover.

Client Family Relationships: Establish and maintain a strong working relationship with family members ensuring you are the number one point of contact and their trusted ally. Contact responsible party at minimum one time per month following completion of client visit form. Contact responsible party when there are changes in condition, medication, onboarding a new caregiver, caregiver complaints by the client, special requests from the client, etc.

Client Empowerment: When appropriate and applicable, empowers Clients to care for themselves by introducing and teaching the Halo Care Model.

Doctor appointments: Manages regular and as-needed doctor appointments including attending them as needed or directed.

Care Plan Evaluation: Review monthly during client monthly visit day. Improve care by studying, monitoring, and evaluating the care plan for each specific client. In all cases, orienting and training caregivers and providing resources as needed.

Cover shifts: When on duty or on-call, it is required to personally cover a shift if a Caregiver calls out or any other reason the shift needs covered, and a replacement can`t be found. Managing this function individually is essential. Willingness to cover shifts even when not on-call is a recommended personal attribute.

Triage urgent symptoms: Address Client`s changes of condition by scheduling Doctor`s appointment, calling the appropriate doctor for advice, direct to urgent care, or direct to emergency room. Follow up on outcome of urgent care and emergency visits. In the event of a serious change in condition, serious injury, or other medical emergency, report to the client's home, emergency room, urgent care, doctor's office or hospital when possible. Notify Halo's owner and responsible party as soon as possible. Follow up on non-urgent symptoms, conditions to ensure they have resolved. Do not perform or advise care outside of your scope of training (first aid, wound care, etc.).

Medications: Required to order, pick up, fill, and follow-up with doctors regarding medications. Update medication log as needed. Remove discontinued meds from the home and take to drop off location. Thorough understanding of what medications are used for what reason. Do not allow caregivers to administer medications (not even over-the-counter meds) or apply medicated creams that are not on the med list. Always get approval from the doctor or their nurse, PA, NP first.

Supplies: Ensures supplies are stocked at Clients` home. This includes but is not limited to gloves, briefs, wipes, chucks, barrier cream, hygiene products, and cleaning supplies.

Administrative Management:

End of Day Reports: Email Halo's owner the End of Day Report every day, Monday through Friday. The report includes all Halo activities performed that day, unless otherwise noted in the clients` profiles.

Care Logs: Keep care logs stocked at Clients` homes. Read and sign off on all Care Logs. Deliver Care Logs to the office by the 3rd of each month for clients with LTC. Makes changes, additions, and deletions to the Care Logs as appropriate.

Client Care History: To ensure an accurate historical record of each Client`s history, record the following in the “Notes” tab in Axis Care for each respective Client. Note that these are the critical items:

a. Change in Client Condition

b. Change in Medications

c. Change in Care Plans

d. Surgeries

e. Emergencies

f. All important information that illustrates the major changes in the Client

Caregiver History: Add notes to Caregivers` profiles and or visit in Axis Care as needed regarding Client compliments, complaints, performance, call outs, coaching/recognition given, redirects/feedback given, etcetera.

Communication & Leadership Management:

Calls/Texts: Responds to Halo's owner at your earliest convenience with clear, direct, and simple language.

Urgent Matters: Required to immediately contact Halo's owner if there are emergencies. After hours, call her personal cell phone.

Caregiver Outreach: Updates and keeps Caregivers informed on the status of the Clients they care for. This includes but is not limited to changes of condition, medication, care plan, or any other important information about the client.

Caregiver Relationships: Treat Caregivers with upmost respect, empathy, concern, and positivity. Create a nurturing work environment that encourages personal enjoyment and enhances job satisfaction and performance. Use recognition and rewards. Valuing, supporting, recognizing, rewarding, and appreciating Caregivers as they are Halo`s greatest asset. Advocate for Caregivers with Client relations and management team.

Caregiver Communications: Respond to Caregivers` calls and texts within a timely manner depending on urgency of communication. Take action appropriately as needed.

Management Communications Log: Create management communications for any changes in client`s care plan, medications, conditions, outcomes of doctor appointments, and any other necessary communications. For complicated or major changes, communicate to caregivers via text or phone call, asking each if they received the message.

Coach Caregivers: Using the Halo Care Model as a guide, demonstrate how to talk to clients, how to solicit information, how to promote empowerment, how to increase their quality of life.

Caregiver Evaluations: Responsible for participating in performance reviews and disciplinary actions under the guidance and direction of HR.

Orientation: Present a 20-30-minute introduction to new Caregivers with an overview of roles, responsibilities, communication, and processes.

General:

Confidentiality: Maintains the highest level of confidentiality of Client information and Caregiver information, both personal information as well as disciplinary actions/investigations. Protects Halo`s proprietary information. Keep management communications regarding operations, financials, etcetera in confidence.

Listening: Active listening without interruption, mirror back to ensure understanding.

Problem solving: Approach situations in a calm, professional and positive manner. Find solutions to situations, seeking guidance from the management team as needed.

Client Binders: Make sure client binders are clean, neat, organized and complete - care plans are present and accurate, client profiles are included, medication lists are up to date, and miscellaneous information is included (PT exercises, information about client`s condition, etc.)

Office Meetings: Attend and participate in weekly office meetings, bring ideas, client and caregiver information, general concerns, questions, etcetera to the meeting.

Accounting: Turn in receipts to the office with Client`s name on them by the end of the month. Be sure to include any Amazon or other internet purchases. Purchases for personal business use (not to be billed to client) over $50 must be approved by Halo's owner.

Adhere to Halo`s Vision, Mission, and Values. Please visit our website for more information: https://haloshc.com/about-us

Other duties and projects as assigned.

Job Type: Full-time

Pay: $64,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Professional development assistance
• Referral program

Schedule:

• Day shift
• Holidays
• Morning shift
• On call
• Weekends as needed

Experience:

• Caregiving: 5 years (Required)
• Client Assessment: 3 years (Preferred)
• Case Management: 2 years (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: In person

Apply today at:    https://6600.axiscare.com/and also, pleaseEmail me your resume and cover letter to: Harley@haloshc.com