Job Details

The Administrative Assistant / Front Desk position plays a vital role in supporting daily operations and delivering exceptional customer service at Bailey Vacation Property Management. This individual serves as the first point of contact for guests, clients, and vendors, creating a welcoming and professional experience while efficiently handling administrative and operational responsibilities that contribute to the overall success of the company.

Vacation Property Management is open Monday through Saturday, September through May and Monday through Sunday June through August.

This position`s schedule is Tuesday – Saturday 9:00am – 5:00pm

Key Responsibilities

Guest Services

• Greeting guests warmly upon arrival and respond to inquiries regarding accommodation and services
• Coordinate guest check-ins and check-outs to ensure a smooth and positive experience
• Address guest concerns and complaints promptly and professionally to maintain high satisfaction levels

Administrative & Operational Support

• Maintain and update booking reservations, guest records, and internal databases
• Help maintain an active and consistent social media presence by assisting with content uploads and basic platform management
• Serve as the primary point of contact by answering incoming phone calls promptly and professionally.
• Oversee the coordination and delivery of operational supplies to and from properties, ensuring homes are guest-ready
• Support property management operations, including supply inventory tracking, inspections as directed, and coordination of cleaning services
• Organize, file, and manage property keys
• Maintain a clean, organized, and professional front office environment

Communication & Coordination

• Serve as a liaison between guests and the management team
• Respond promptly to phone calls, emails, and online inquiries related to reservations and operations
• Coordinate with vendors and contractors to ensure timely maintenance and repair services

Required Qualifications

• Education: High school diploma or equivalent (additional certifications in hospitality or administrative management are a plus)
• Experience: 1–2 years of experience in customer service, front desk, or administrative roles; hospitality or real estate experience preferred
• Technical Skills: Proficiency with office software such as Microsoft Office and Google Workspace
• Soft Skills: Strong organizational abilities, excellent communication skills, attention to detail, and a friendly, professional demeanor

Preferred Qualifications

• Experience in vacation rental or property management
• Knowledge of local attractions and services to enhance guest experiences
• Ability to multitask and remain organized in a fast-paced environment

Compensation & Benefits

• Competitive hourly pay based on experience
• Gas and cell phone reimbursement
• Monthly health-related stipend
• Generous PTO accrued annually
• Twelve (12) paid holidays per year

Contact Robert Bailey - 831-818-5948 - rbailey@baileyproperties.com

DRE 00483155