Job Details

Director of Tutoring Services

  2018-12-06     California State University, Monterey Bay     Seaside  

Director of Tutoring Services

Classification: Administrator II

Department Name: Cooperative Learning Center

Job Number: MB2018-ED2474

Status: Awaiting Approval

Priority Screening Date: 01/06/2019

Recruitment Status: Apply Today! Open until filled. Application Screening Begins: Monday, January 7, 2019

Position Description:

Powered by an inspiring Vision Statement, California State University, Monterey Bay ( is a comprehensive, mid-sized four-year university whose staff and faculty help transform student lives by emphasizing project-based learning, requiring service learning, and promoting multicultural and global perspectives on and beyond the campus community. CSUMB is both an MSI and HSI and has a vibrant, diverse student body of nearly 7000 students and growing. Our faculty and staff, many of whom live in campus housing, appreciate living and working about one mile from the shores of the beautiful Monterey Bay. As one of the 23 campuses in the California State University (CSU ) system, we offer excellent benefits, including housing, and competitive salaries for our faculty and staff. During our 25th Silver Anniversary Celebration in 2019-20, we will complete two major building projects: the College of Arts, Humanities and Social Sciences and the Student Union. By 2030, CSUMB 's sustainability initiative is to be carbon neutral.


Under the general direction of the AVP for Academic Programs and Dean of University College and Graduate Studies, the Director of Tutoring Services plans, develops, and evaluates the effectiveness of tutoring and tutoring-related efforts, manages the daily operations of the Cooperative Learning Center, works with IT and SIS to develop and provide necessary software and hardware, manages the budget and grant funded activities, coordinates Cooperative Learning Center outreach efforts, and coordinates the new tutor training program.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

• Provides core leadership for the Cooperative Learning Center and tutoring programming, including Supplemental Instruction, embedded tutoring, online tutoring and other peer-to-peer and professional staff led programs at the undergraduate and graduate levels.

• Manages the daily operations of the Cooperative Learning Center and other offsite and campus tutoring locations. Hires, trains, supervises and evaluates center staff, tutor area coordinators and student assistants. Provides mentoring and career development when possible.

• Conducts long range planning of work including recommending changes in practices and procedures impacting the tutoring center. Develops program evaluation and assessment tools. Identifies resources needed and develops budget requests. Manages Center budget, including Center policies and procedures, grant-related activities, etc.

• Develops and maintains regular and ad-hoc reports to monitor the effectiveness of tutoring efforts and to provide critical data and information to other campus departments. Consults with academic units and student support units to determine tutoring support needed across the curriculum. Collaborates with units across campus to develop and provide effective tutoring services.

• Develops appropriate strategies, messaging and campaigns to reach target audiences. Effectively markets tutoring services. Directs creation of internal distribution materials and coordinates classroom informational presentations as requested by faculty. Develops materials for College, department meetings and new faculty orientations. Distributes information to appropriate staff and departments.

• Coordinates Center outreach efforts with campus programs and fosters relationships for collaboration with cross-campus partners.

• Coordinates New Tutor Training Program for all tutors. Coordinates continuing Tutor Training Program Certification and Recertification.

• Serves on university committees as needed.

Other Functions:

Performs other job-related duties and special projects as assigned.

Knowledge, Skills and Abilities:

Knowledge of: student academic support literature, innovative approaches to academic support, and current issues facing academic support programs; life experiences, strengths/assets, and educational background of students from historically under-served populations; best practices in higher education, which focus on student learning outcomes and learning assessment; sound personnel practices and procedures; and operational and fiscal analysis and techniques.

Ability to: work collaboratively and effectively across disciplinary boundaries with faculty, students and staff; work with and respond to the needs of students and faculty from a variety of academic disciplines and diverse cultures; and plan, organize, and direct others in the formation of program and policy in the operation of the various activities of Tutoring Services and the Cooperative Learning Center. Demonstrated ability to provide leadership, management and facilitation skills; and the ability to communicate effectively, both orally and in writing.

Minimum Qualifications:

Master’s Degree from an accredited college or university AND a minimum of three years in a coordinating/management position in a student academic support unit.

Specialized Skills:

Preferred Qualifications:

Direct experience working with populations that have been historically under-served in education, preferably in English as a Second Language and first-generation college students. English/Spanish skills. Substantial experience in budget management. Experience leading or participating in the successful development of external funding. Experience working with technology-mediated instruction. Technical fluency with Oracle/PeopleSoft, CSU Common Management System or equivalent student information system; Microsoft Office Professional Suite, and Google mail and calendaring programs.

Special Conditions of Employment:

All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in as a condition of employment.

This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by

This position has been designated as a sensitive position with:

• responsibility for the care, safety and security of people (including children and minors), animals and CSU property

• access to, or control over, cash, checks, credit cards, and/or credit card account information

• access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the

This position is required to comply with confidentiality requirements outlined in the Department of Education’s Family Educational Rights and Privacy and California’s Educational Code Chapter 13 regarding sensitive student issues.

This position is designated as a Campus Security Authority (CSA ) and will be required to participate in annual training and to immediately forward to the Clery Director all reports of crimes brought to their attention pursuant to the Clery Act and California State Education Code, Chapter 16, of the Donahue Higher Education Act, Section 67380.

Must be able to work a varied schedule including occasional evenings and weekends.


Office environment with standard equipment and tasks. Position requires working at a computer and desk for extended periods of time.

Compensation and Benefits:


Commensurate with qualifications and experience. This is a management level position with an attractive benefits package, which includes: a vacation accrual rate of 16 hours per month; an excellent choice of medical, dental and vision insurance; long term disability coverage; life insurance; educational incentives; and retirement benefits. For further information, please visit: The University Corporation at CSU Monterey Bay also provides access to affordable campus housing,

How to Apply:

To apply, visit

Tentative Timeline:

Mid January - Successful applicants invited to Screening Interview (to be held via Skype)

Late January to early February – Successful Candidates invited to On-Campus Interview


For full consideration, submit the required documents by the priority screen date. For assistance or if you require an accommodation, please call (831) 582-3389. For computer/online access you may visit the ( Please check the links provided for the respective hours.

For additional campus information visit

CSU Monterey Bay is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to: Age, Disability, Race or Ethnicity, Gender, Gender Identity or Expression, Nationality, Religion, Sexual Orientation, Genetic Information, Veteran or Military Status.

All employees must be eligible for employment in the U.S.

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