Job Details

Program Assistant - SCRR/SSP

  2019-04-22     Encompass Community Services     Santa Cruz County  

About Us:
At Encompass Community Services we provide our community with a wide range of services related to family & social well-being, early childhood education, behavioral health, housing and more. Every day through these services we work to make health, education and housing more equitable for all people in Santa Cruz County. For more than 40 years our work has touched generations by helping people have access to education, rebuild relationships, restore their health and regain dignity.


Under direction of Manager, this is an administrative position that shares reception duties such as scheduling appointments, giving information to callers, taking client payments, providing file documentation (paper and electronic), processes daily revenue deposits, and otherwise performing clerical work and minor administrative and business tasks. This position is primarily responsible for administrative duties of Drug Medi-Cal. This position may be assigned to the Santa Cruz or Watsonville residentials.


  • Greet clients, answer phones, and assist clients with needs.
  • Give Medical/Medicare information to clients
  • Schedule/re-schedule client appointments for all programs
  • Take client payments and generate receipts,
  • Create new client files
  • Maintain supply of client file forms,
  • Pull client files (group and individual) for counselor appointments for that day,
  • Maintain cleanliness of waiting room.
  • Other duties as assigned
  • Data entry for Avatar or other electronic portals
  • Monitor billing submitted, ensure that payment has been received for services billed
  • Monitor client files, ensure that timelines are adhered to
  • Scanning client forms into Avatar
  • Billing and invoicing for services as needed
  • Adherence to and support of Encompass personnel, facility and expense policies.


  • Bilingual (English/Spanish) not required, preferred
  • Excellent computer skills including Microsoft Excel, Word, Publisher, Outlook, Office 365
  • Excellent written and verbal communication skills
  • Valid California driver’s license, safe driver record and use of personal vehicle required
  • Ability to work 40 hours per week, Monday – Friday during business hours
  • Demonstrated ability to organize and prioritize activities
  • Demonstrated ability to use good judgment and decision-making
  • Ability to work both independently and collaboratively
  • Organizational ability to keep accurate records
  • Willingness and ability to follow directions
  • Demonstrated ability to maintain clear professional and personal boundaries

Wages & Benefits:
Our total compensation package includes a comprehensive medical and dental insurance plan for full time employees, 403(b) retirement plan, paid holiday, sick time, and 17 days of paid vacation, pro-rated for positions less than 40 hours a week.

We are an equal opportunity employer. At Encompass we value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace. Applications are welcome from all qualified candidates.

If you require assistance applying on-line, we have computer terminals available at our 380 Encinal Street Suite 200 office in Santa Cruz, Tel: 831-469-1700, and at our 225 Westridge Drive location in Watsonville, Tel: 831-724-3885. Please call ahead to schedule an appointment.

Please apply at

Do not contact this company in solicitation of any product or service.

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