Job Details

Operations Manager

  2019-06-11     Grey Bears     Santa Cruz     $46K to $50K year  

Operations Manager

Grey Bears is a 501(c)(3) nonprofit community-based organization that promotes nutrition,

activity and social connection as the perfect recipe for healthy aging. We deliver more than two

million pounds of healthy food and other services to aging adults throughout Santa Cruz County

each year. To support our programmatic work, we manage a variety of business enterprises

focused on reuse and recycling. Grey Bears is supported by a volunteer workforce of more than

500 and significant in-kind and public support.

Reporting to the Executive Director, the Operations Manager will be a hands-on catalyst helping

to drive the success of day-to-day activities. You will work closely with department managers to

support reuse, resale and online sales programs, volunteer outreach and training, events,

classes and development activities, and human resources. Your proactive leadership will

maintain a positive culture that motivates employees and volunteers, and supports an

environment for improvement and growth.

Program Leadership

 Ensures effective operation of programs and activities in coordination with department


 Provides key support to thrift store, resale and online sales platforms, including

processes for receiving, assessing, cleaning, testing, pricing, merchandising, cashiering

and selling donated items from the public.

 Promotes Healthy Food for Seniors program client participation through networking,

collaborating with community partners, tabling at events, public relations and other

outreach opportunities.

 Promotes organization, programs and activities via e-newsletters and social media.

 Other duties as assigned.

Volunteer and Administrative

 Recruits volunteers from our existing community and throughout Santa Cruz County.

 Assists Volunteer Coordinator with volunteer orientations and improves on-boarding,

training and support functions.

 Resolves personnel and volunteer-related issues.

 Revises employee and volunteer handbooks as needed and ensures management

actions conform to handbooks and labor laws.

 Assists with developing and maintaining policies and procedures.

 Engages volunteers and other stakeholders to deepen their involvement, helping them

to become potential donors, fundraisers, board members and connectors.

 Manages staff and volunteer schedules and tracks volunteer hours in organization


 Conducts volunteer satisfaction surveys.

 Coordinates annual volunteer appreciation luncheon event.

 Other duties as assigned.

Event Coordination

 Coordinates event logistics for three annual luncheon events.

 Supports and promotes classes, prepares and maintains classroom space, coordinates

Repair Cafés and other activities to ensure positive outcomes for attendees and



 BA/BS degree with 1-3 years of management and/or volunteer coordination experience

in a nonprofit organization including program supervision, or an equivalent combination

of education and experience.

 Outstanding oral and written communication skills.

 Outgoing and friendly; a people person.

 Experience building relationships with people of diverse backgrounds, belief systems,

ages and abilities.

 Highly organized and detail-oriented.

 Hard-working and self-motivated.

 Ability to work independently with direction and as part of a team.

 High level of flexibility and ability to adapt to changing priorities.

 Experience with Microsoft Office, social media (Facebook, Instagram) and Google


 Flexible schedule that accommodates the needs of the organization.

 Comfortable with public speaking.

 Driver's license with clean DMV; ability to drive to events and pick up donations and


Preferred Qualifications:

 Experience with recruitment, orientation, hiring and training of volunteers and/or paid


 Bilingual Spanish/English.

 Experience with Filemaker Pro, eBay, and Facebook Marketplace, Vertical

Response and Survey Monkey.

 Fundraising and grant writing experience.

Special Conditions of Employment

 Occasional weekend shifts required.

 Ability to perform essential physical job functions typically requiring bending, squatting,

sitting, standing, walking, handling objects up to 25 pounds, pushing/pulling, reaching

above shoulder level and using fine finger movements with manual dexterity.

 Selected candidate will be required to pass a criminal history background check.

 All Grey Bears employees must know and follow job safety procedures, attend safety

meetings and trainings, proactively promote safety at work, and promptly report actual

and potential accidents and injuries.


Position is full-time exempt: 40 hours/week (including weekends as needed), $46,000-$50,000

per year commensurate with experience.

Benefits: Paid medical, dental, vision, sick leave, vacation plus observed holidays; 403b

retirement plan available with employer contributions after one year.

Position is open until filled. Initial review of applications: June 5, 2019.

To apply, please send resume with cover letter and one writing sample to:

Executive Director

Grey Bears

2710 Chanticleer Ave

Santa Cruz CA 95065

Email resume with cover letter to:

Grey Bears is an Equal Opportunity Employer. All qualified applicants will receive consideration

for employment without regard to race, color, religion, national origin, ancestry, disability,

medical condition, marital status, sex, sexual orientation, age (over 18), veteran status, gender,

pregnancy, or any other non-merit factor unrelated to job duties.

For more information:

Do not contact this company in solicitation of any product or service.

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