Job Details

Customer Service Account Representative Featured

  2020-10-16     Pacific Cookie Company      303 Potrero Street bldg 40 A/B     $20 hour  

Pacific Cookie Company, a family-owned business based in Santa Cruz, Ca, is looking for a Customer Service Account Representative to join our team. A successful candidate would be reliable, articulate and strive to do the best for our customers.

Ideal candidate will have…

    A passion for customer service and desire to go above and beyond

    Strong organizational skills and ease with multi-tasking responsibilities

    Experience with on-phone and in-person customer service

    The ability to go up learning curves quickly and be highly detail oriented

    Strong computer skills and be able to trouble shoot technical issues in an office environment 

    Experience with money handling and solid math skills

    The ability to problem solve and find creative solutions

    A flexible attitude working within an ever-evolving small business environment

Specifically, you will…

    Be the account representative for our wholesale customers

    Conduct order entry and work with our production team

    Coordinate delivery drivers for their Bay Area and Monterey Bay deliveries

    Answer phones and be the first point of contact for in-office customers

    Reconcile the books at the end of the day               

    Conduct customer analysis using data to tailor our product offerings to different accounts

    Cross train in all areas of our management office

    Be willing to grow outside this list of job duties and grow within our company

Pacific Cookie Company has been baking gourmet cookies using the finest ingredients since 1980. Our key objectives are maintaining our high brand standards, ensuring great customer service and being a positive part of our community. Visit to learn more.

Position: Full-Time. Monday - Friday 8am-5pm 

Pay: $20/hour 

Benefits: Medical, Dental, Vacation & Sick leave. Cookies.

Please apply through Santa Cruz Jobs and then send me a quick e-mail telling me a bit about yourself (Cara Pearson - I look forward to hearing from you! 

Do not contact this company in solicitation of any product or service.

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