Pacific Cookie Company, a family-owned business based in Santa Cruz, Ca, is looking for a Customer Service Account Representative to join our team. A successful candidate would be reliable, articulate and strive to do the best for our customers.
Ideal candidate will have…
A passion for customer service and desire to go above and beyond
Strong organizational skills and ease with multi-tasking responsibilities
Experience with on-phone and in-person customer service
The ability to go up learning curves quickly and be highly detail oriented
Strong computer skills and be able to trouble shoot technical issues in an office environment
Experience with money handling and solid math skills
The ability to problem solve and find creative solutions
A flexible attitude working within an ever-evolving small business environment
Specifically, you will…
Be the account representative for our wholesale customers
Conduct order entry and work with our production team
Coordinate delivery drivers for their Bay Area and Monterey Bay deliveries
Answer phones and be the first point of contact for in-office customers
Reconcile the books at the end of the day
Conduct customer analysis using data to tailor our product offerings to different accounts
Cross train in all areas of our management office
Be willing to grow outside this list of job duties and grow within our company
Pacific Cookie Company has been baking gourmet cookies using the finest ingredients since 1980. Our key objectives are maintaining our high brand standards, ensuring great customer service and being a positive part of our community. Visit www.pacificcookie.com to learn more.
Position: Full-Time. Monday - Friday 8am-5pm
Benefits: Medical, Dental, Vacation & Sick leave. Cookies.
Please apply through Santa Cruz Jobs and then send me a quick e-mail telling me a bit about yourself (Cara Pearson - email@example.com). I look forward to hearing from you!
Do not contact this company in solicitation of any product or service.