Job Details

Business System IS Analyst

  2021-01-12     University of California Santa Cruz     Scotts Valley  

Business System Information Systems Analyst

Location: Scotts Valley

Job ID: 14377

Initial Review Date (IRD)
UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

The Initial Review Date (IRD) for this job is: 01-25-2021

Dept Marketing Statement
Information Technology Services (ITS) is the campus innovation nexus that supports and amplifies the value of research, teaching, learning, and digital experiences at UC Santa Cruz. We are a group of diverse, enthusiastic people who produce extraordinary results that foster a campus climate where employees feel a sense of belonging.

Our guiding principles are integrity, client focus, teamwork, knowledge, and fulfillment. We are looking for people who are deeply curious, hard-working, ambitious, kind, and deeply committed to inclusive excellence.

We aspire to operate in an Agile and Lean fashion. Our goal is to continually improve our service quality, experience, and value to our constituents. We care deeply about creating a diverse, high performing organization through recruiting while developing highly talented, well-rounded, staff. We invest in career paths and career development, devoting a significant amount of resources to skill and professional development for our staff.

ITS promotes two areas for skill growth:

1. Developing generalizing specialists by focusing on technical depth and breadth

2. Growing service and product expertise

Position Summary

The Business System Information Systems Analyst is responsible for supporting data center and Amazon Web Services (AWS) applications with a focus on Accruent's FAMIS (Facilities Management Application) and Mulesoft integrations. This position works closely with Information Technology Services (ITS) staff and vendors to provide technical support for the administration and development of these applications. Assignments include supporting creation and monitoring of Interfaces to Institutional systems, designing and implementing application level security, and performing release management functions. Additional skills preferred for this position are a background that includes the understanding and usage of integrations tools such as Mulesoft for the development of application solutions for a university environment. A strong background in DevOps is highly desired.

This position uses both technical project management skills and advanced applications programming methods to meet business objectives and resolve highly complex issues. Regularly works on highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Meets regularly with functional and technical leads to plan and implement application releases and manage operational work.

Pay, Benefits, & Work Schedule
Salary Information: $85,000 - $106,788/year. Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: This position is eligible for Full benefits

Schedule Information:
Full-time, Fixed
Percentage of Time: 100%
Average Hours Per Week: 40
Days of the Week: Mon-Fri
Shift Includes: Day

Employee Classification: This is a Contract appointment

Job End Date: Date of Hire + 2 years

Work Location: UC Santa Cruz Scotts Valley Campus

Union Representation: No

Job Duties
25% -
Analyzes, installs, modifies and supports vendor supplied modules, middleware, developer tools, and third party infrastructure and utilities software. May lead a team of application administrators.

20% -
Initiates and designs conversion/upgrade and system implementation plans or participates in developing portions of plans.

10% -
Applies advanced IT concepts to perform highly complex technical functions in multiple IT areas of specialization, working with systems administrators, DBAs, network administrators and application programmers.

10% -
Provides operational support for assigned applications, module extensions, tools and services.

Assists in troubleshooting problems between assigned applications and other software systems by working with the greater ITS technical team.

10% -
Performs advanced configuration, coding and tests/debugs complex programs.
5% -
Analyzes business problems to be solved with automated systems.

5% -
Initiates and recommends changes in development, maintenance and system standards.

Understands Industry practices and department policies and procedures relating to work assignments.

Utilizes ITS standard practices, including Portfolio and Project Management, Systems Development Life Cycle (SDLC),and Change Management methodologies. Utilizes software version control, release and configuration management practices to ensure security of systems.

5% -
Maintains security configurations. Participates in periodic vulnerability assessments and audits, including identification of strategies to mitigate threat exposure and breach response.

5% -
Maintains and supports web servers, development environment, system backups and resources.

5% -
Anayzes complex problems or formulates logic for new systems.

ITS Security Statement
Information Technology positions are responsible for the security of UC Institutional Information and IT Resources. The incumbent is required to follow all applicable information security policies, procedures, and standards to maintain minimum standards of information security for data, systems and applications. Supervisors are responsible for making sure their staff have appropriate security skills and qualifications, and complete all appropriate and required security training.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Knowledge of application development technologies, development tools and/or protocols including, but not limited to:

• Web Servers: Apache
• Database: Oracle, Amazon RDS
• Languages: SQL, PL/SQL, Linux command languages
• Tools: SQL development tools, Git, Mulesoft
• Protocols: SFTP, SSH, HTTPS, and other TCP/IP
• Operating Systems: Linux, Windows
• Amazon Web Services (AWS): Cloudformation, VPC, EC2, OpsWorks, Chef, S3 Storage, IAM, Route53 ffdsfs

• Experience supporting vendor delivered software, upgrades, patching, and configuration management.
• Strong operational experience in supporting day-to-day production/development issues.
• Self-starter with demonstrated ability to tackle hard/complex problems and identify root cause(s).
• Experience handling mission critical 24/7 production environments.
• Requires advanced skills associated with programming design, modification and implementation.
• Ability to communicate effectively across the organization at multiple levels both verbally and written.
• Solid ability to gather, organize and analyze data in completion of assignments.
• Ability to understand business needs and how business systems can support those needs.
• Ability to work independently or as part of a team.
• Demonstrated problem solving skills.
• Excellent verbal and written communication skills. Knowledge of an experience with structured and ad hoc testing methodologies, applying test automation to verify implementation.


View full job description and access on-line application:

To ensure review of application materials by the hiring unit, they must be submitted on or before the initial review date (IRD) via the Staff Employment Opportunities web site; A computer is available at the UC Santa Cruz Staff Human Resources Office located at Scotts Valley Center. The Scotts Valley Center is located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066. To learn more or to request disability accommodations, call 831-459-2009. Hearing impaired are encouraged to use the California Relay Service at 800-735-2922. UC Santa Cruz is an Equal Opportunity Employer.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

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