Job Details

Salud Para La Gente (SALUD) provides high quality, comprehensive and cost-effective full scope primary

care services to underserved, low-income communities in the Monterey Bay area, including Santa Cruz

and Monterey Counties. SALUD began in Watsonville in 1978 as a storefront “free clinic,” and with a

growing need for health services became a Federally Qualified Health Center (FQHC). Today SALUD is a

primary health care network with four primary clinic sites, school based sites, and over 400 employees.

We provide high quality services to patients of all ages. We offer a competitive salary and benefits

package and a collaborative culture that values excellence, achievement, innovation and compassion.

We are seeking a dynamic Call Center Nurse to work within the clinical care teams providing support in

the delivery of patient care as well as triaging patient to appropriate access points including ambulatory

and emergency care. The Call Center Nurse utilizes nursing skills and judgement to triage patients and

provide patient education. The Call Center Nurse demonstrates critical thinking skills and leadership, and

works closely with Call Center team to deliver exceptional customer service and patient care.

This position supports the organization’s mission, vision, and values through excellence and

competence, collaboration, innovation, respect, commitment to our community and accountability and

ownership.

Responsibilities include but are not limited to the following:

1. Utilizes the nursing process (assessment, planning, intervention and evaluation) in patient care and

daily activities. Provides comprehensive assessment and utilizes evidence based guidelines, along

with insight of the nursing process, and a proven ability to critically analyze information from the

patient and the patient chart in the decision making process.

2. Functions under standardized procedures or patient care protocols to provide independent patient

care.

3. Provides direct patient education, explains medical procedures, treatments, and medications to

patients and families. Communicates based on patient’s level of understanding and comprehension.

Educates patients utilizing principles of active listening.

4. Performs independent assessment using phone triage protocols.

5. Under written orders, provides test results to patients and advice on treatment or follow-up.

6. Assures efficient patient flow by ongoing assessment of clinician schedule, and working with other

staff to minimize patient waiting time.

7. Participates in staff meetings.

Call Center Nurse

Job Announcement

February 2021

8. Consistently adheres to and/or exceed Salud’s communication guidelines and expectations with

internal and external customers including co-workers, patients, and external partners.

9. Communicates effectively by using welcoming words, proper tone of voice, appropriate body

language, eye contact and smiling in all interactions. Listens skillfully and displays a willingness and

ability to acknowledge patient and co-workers’ needs, expectations and values through the use of

reflective listening and empathy conveyance. Responds to co-worker and patient needs in ways that

are helpful and beyond expectation.

10. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

 Current California RN license and good standing with the Board of Registered Nurses.

 Completion of an accredited RN program.

 Experience in ambulatory clinical setting and/or Federally Qualified Health Center strongly

preferred.

 Minimum of one year’s experience in acute care nursing strongly preferred.

 New nursing graduates considered with at least one year prior supervisory experience.

 Valid CA Driver’s License and current vehicle insurance; must be able to travel between sites.

 Bilingual English/Spanish strongly preferred.

 Current CPR certification.

PHYSICAL DEMANDS:

 Standing, walking, sitting, typing, reaching, moving and/or lifting up to 50 pounds.

SALARY & BENEFITS

Competitive salary.

Full benefit package including: Medical, Dental, Vision and Life Insurances, Voluntary Life Insurance,

Voluntary Long Term Disability, 401(k) with match, FSA, PTO and Holiday Pay.

APPLICATION PROCESS:

Please submit a current resume and application to

https://www.appone.com/MainInfoReq.asp?R_ID=3521082

*SALUD PARA LA GENTE IS AN AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER. EMPLOYEES SHALL NOT

BE DISCRIMINATED AGAINST BECAUSE OF RACE, RELIGION, SEX, NATIONAL ORIGIN, ETHNICITY, AGE, DISABILITY,

POLITICAL AFFILIATION, SEXUAL ORIENTATION, GENDER IDENTITY, COLOR, MARITAL STATUS, MEDICAL

CONDITION OR ANY OTHER BASIS PROTECTED BY LAW.**