Job Details

INSPIRING HEALTHY LIVES

through community

At Natividad, our dedication to the people of Monterey County is at the heart of everything we do—from the health care services we provide to the specialized programs we promote. This commitment to our community spans more than 130 years and, more importantly, has touched countless lives. It has also earned us a Joint Commission ranking in the top percentile of hospitals nationwide. If you believe in inspiring healthy lives by focusing on community-based care, consider joining Natividad today.

HOSPITAL INFORMATION SYSTEMS SUPPORT TECHNICIAN

Natividad is currently seeking to fill one permanent, full-time Hospital Information Systems Support Technician in the Information Systems Department. Under direction, the incumbent will serve as the primary customer service resource for end users of specialized clinical information systems, including hardware and software support. Provides technical support to end users throughout Natividad by performing “helpdesk” functions, triage of client issues, maintenance and updates of PC’s and peripherals, and uses remote administration tools and site visits to install, move or repair computer equipment.

Examples of Duties:

• Provides direct customer service and technical support to end users as required via phone, e-mail, fax, on-line systems and in person, answering inquiries, locating information and analyzing technical requirements; troubleshoots information systems and determines resources required to return to optimum performance.
• Updates, monitors, install and repairs a wide variety of information systems equipment, including specialized hospital/clinical products, hardware components such as laptops, monitors, printers, scanners, peripherals, CPU’s and circuit boards; schedules and performs preventative maintenance.
• Configures end user equipment to connect to department systems and access specified programs, and to Internet application servers, as directed.
• Configures and installs new PCs, peripherals and software, and physical attachment of PC to network.
• Installs, configures and tests network printing devices.
• Installs, configures and maintains network applications and application distribution systems.
• Provides training to clients in the use of systems.
• Identifies and corrects or advises on technical issues in client computer systems; communicates with programmers and/or vendors regarding problem resolution.
• Coordinates with Natividad’ s departments, vendors and other IS staff to modify, install, upgrade, replace and/or reconfigure end user systems.
• Performs creation, set up and assignment of new accounts, following departmental policies and procedures.
• Receives and inspects new devices/computer equipment. Disassembles, packs and moves computer devices and peripherals.
• Participates in system security in compliance with department policy including virus protection.
• Writes/generates technical and other reports, documents and written materials, such as user manuals and knowledge base material; maintains required logs.
• Processes and tracks all information systems-related purchase orders, tracks software licenses, and orders.
• May assist in training less experienced personnel as assigned and required.

Minimum qualifications include 3-5 years of experience working with the end user community in an IT Help Desk support environment (hospital or clinical setting highly desirable) AND an Associate's/Bachelor’s degree in a related technical area or technical training/experience equivalent AND a minimum of two years customer services experience in an IT Help Desk telephone and field support environment, using a help desk call tracking system.

Ideal candidates will have thorough knowledge of the following:

• Customer services techniques and practices
• Microsoft Windows based applications; Microsoft Office Suite
• Terminology related to computer hardware, software, network and peripheral equipment
• Methods of error research and troubleshooting

The following licenses and certifications are highly desirable:

• One-year certificate from college or technical school
• A+, CNA or Network+ certification
• Help Desk Analyst Certification or Field Service Technician Certification

PRIORITY SCREENING DATE:  Monday, April 19th, 2021 at 11:59pm for a guaranteed review.  Application materials received after this date will be reviewed on an ongoing basis until positions are filled.

For more information or to request application materials, contact Natividad, Human Resources Department, 1441 Constitution Blvd., Salinas, CA 93906, (831) 783-2700, or apply at http://www.natividad.com. Like us on Facebook: https://www.facebook.com/NatividadInspiringHealthyLives/  EOE/M/F/H/V