Job Details

Paratransit Operator Featured

  2021-05-10     Santa Cruz Metropolitan Transit District     Santa Cruz     16.59 - $24.51 hour  

Salaries are on a six-step salary range schedule with 5% increases yearly.
Typical placement on this position is made at the first step of the salary range. Upon successful completion of probation, the second step shall be paid.

Under general supervision, is responsible for the safe operation of METRO’S equipment, alighting and boarding passengers, collects fares along a scheduled route or destination. Clerical duties as needed to gather information regarding ridership data and vehicle operation.


Develops and maintains effective working relationships with other staff, representatives of the community, customers, and the public. Communicates effectively and respectfully with people from different racial, ethnic, cultural groups, physical and intellectual abilities, lifestyle choices and ages. Demonstrates an ability to be sensitive to the needs of customers. Thoroughly inspect assigned coach for all safety, comfort and cleanliness items prior to departing from the operations' facility. Documents defects and notify Dispatcher of any damage to the vehicle. Throughout assigned shift, safely operate coach on assigned route and schedule while picking up and delivering passengers except as altered by Dispatcher. Uses a variety of communication systems and other automated tools to communicate with Dispatcher. Communicates effectively and respectfully with Dispatch and other co-workers. Collect fares and pre-paid media, inspects passenger identification for validity, and collect ridership information. Offer assistance to passengers in boarding and alighting when necessary, and provide information to passengers, when requested. Assist and ensure that wheelchair passengers are properly secured. May assist new and trainee operators as a line instructor. Except for authorized relief periods, continually attend the coach to ensure the security and safety of both the coach and the passengers, and the maintenance of radio contact with dispatch and other operators. Fuels and maintains vehicle interior cleanliness as needed. Cleans vehicle windows as needed to maintain appropriate visibility. At the completion of shifts ensure that passenger counts, tickets, and other data are delivered to the dispatcher and properly recorded. Complete coach defect card. Turn into dispatcher all lost and found items. Adhere to METRO and departmental policies and procedures. Follows all District procedures regarding hazardous waste; follows all health and safety procedures. Other related duties as assigned.


  • Safe driving practices.
  • Basic skills in time calculation and map reading.
  • Safely operate all Paratransit Vehicles.
  • Perform simple math calculations.
  • Deal courteously and effectively with the public.
  • Understand the problems of the elderly and disabled and deal with them in a tactful manner.
  • Handle difficult and emergency situations calmly.
  • Read English and speak and write English clearly.
  • Operate mobile radio unit.
  • Willingness and ability to work unusual hours including nights, weekends, and holidays

PROCESS: Applicants must complete and submit an official Santa Cruz METRO on-line application and any other required documents specified on the job announcement from our website, A separate application must be filled for each open position. Resumes will be accepted and are recommended, but may not be substituted for the required application. The standards and minimum requirements as stated on the front of this job announcement represent only the minimum required to file an application. Meeting the listed standards does not guarantee that a candidate will be invited for an examination or interview as the Human Resources Department reserves the right to limit the number of candidates to the most qualified for the position as determined by the Santa Cruz METRO staff. Certification of candidates from the Eligible List to the hiring department may be made each time there is a vacancy. Santa Cruz METRO is an Equal Employment Opportunity/Affirmative Action Employer. Santa Cruz METRO will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources in advance of any special needs by calling 831-420-2542.

EMPLOYMENT/MEDICAL VERIFICATION: A medical examination paid by Santa Cruz METRO may be required of each prospective employee depending on position. The candidate's physical condition must be consistent with the requirement of the job duties to be performed. Candidates are cautioned that offers of employment are conditional and subject to the satisfactory completion of the medical examination where required, reference check, fingerprints, and other aspects of the employment process. Candidates offered employment are required to sign a loyalty oath to the State of California. Proof of American Citizenship or authorization to work in the United States will be required.

SELECTION PROCESS: The selection process may include one or more of the following: application review, application assessment, performance test, written test and/or oral interview examination. The employment application, qualifying information questions and/or supplemental questions will be evaluated based on the employment standards and minimum qualifications listed above.

NOTE: All statements made on the application are subject to verification and investigation. False statements will be cause for disqualification, removal from the Eligible List, and/or discharge from employment.

The following dates are tentative and subject to change based on the needs of the company. All applicants will be notified electronically via email as to their status in the selection process. It is the responsibility of the applicant to ensure they can receive emails.

Applications deadline: 5/26/2021
Testing dates First week of June 2021
Interview date: Week of June 7, 2021
Hire date: June 28, 2021

Do not contact this company in solicitation of any product or service.

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