Job Details

Case Manager, Community Health Engagemen

  2021-11-24     Case Manager, Community Health Engagement     Seaside  

Case Manager, Community Health Engagement


Department Name: Health Sciences & Human Servcs

Job Number: FP2021-755

Status: Open Until Filled

Priority Screening Date: 11/29/2021

Recruitment Status: Open Until Filled

Position Description:

The University Corporation at Monterey Bay is a non-profit institution that is related and affiliated to the California State University, Monterey Bay. The University Corporation at Monterey Bay is a nonprofit 501©(3) public benefits corporation that is a recognized auxiliary organization of California State University and was established in July 1994. The University Corporation's mission is to further the educational purposes of the University. The University Corporation at Monterey Bay is an equal opportunity employer and committed to building a pluralistic university by hiring personnel with competencies and experience related to the regional and State Population. The University Corporation at Monterey is committed to a standard of excellence in the services it provides and in the quality of work expected of its employees.

This is a full-time, benefited position. This position is dependent upon grant funds, which expire on December 31, 2021. In the interim, there will be multiple concerted efforts to seek additional funding. PURPOSE: The case manager's primary function is to will work with the individual to attain agreed-upon goals that will lead to improved living conditions and stable housing. POSITION SUMMARY: The case manager will partner with individuals to develop a realistic care plan, coordinate linkage to services and housing, and monitor and follow-up to determine whether services adequately meet the individual's needs and lead to full attainment of the individual's goals. The case manager will also serve as the point of contact between the individual and Room Key motel staff to identify and address problems before they become unrepairable and negatively affect sustained housing. This position is under the oversight of the CHE Principal Investigator and the general supervision of the CHE Coordinator. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

The case manager will provide services to at least 25 individuals each month, refer at least 10 for services, and connect at least 12 individuals to rapid rehousing partners.
Developing a care plan that includes crisis planning

• Conduct assessments a variety of assessments and review information in order to develop a good understanding of the individual's strengths, barriers, services, and resources needs; and use information as a basis for supporting the individual in the care planning process;
• Meet with the individual at least once a week for one hour.
• Assist individuals with identifying natural support to become full participants in the care planning process, including crisis planning;
• Support individuals in identifying their treatment goals;
• Assist individuals to identify and prioritize resources and services required to achieve treatment goals;
• Assist individuals in developing a crisis plan that includes warning signs, emergency support contacts, emergency service agency contact, and coping strategies to de-escalate the crisis situation;
• Help individuals in developing a new vision to move beyond their known limitations. This includes creating a resource planning guide to facilitate a discussion with the individual to identify and obtain services needs in life areas such as medical, mental health, income, legal, transportation, employment, support networks, and housing.
• Reassess the care plan periodically to evaluate the impact of the activities, determine progress, and identify barriers to full attainment of personal goals;
• Follow-up with recommendations for change in goals, case management activities, and individual circumstances.

Care Plan Implementation and Care Coordination

• Assist individuals with applying for services such as MediCal, SSI, Cal Fresh, and Unemployment Insurance.
• Assist individuals as they move between and among community-based agencies outside of CHE;
• Reduce barriers to accessing services and resources;
• Ensure that all parties involved in the care plan work collaboratively for the benefit of the individual;
• Regularly share information among the individuals and parties identified in the care plan to keep everyone focused on the same goals.
• Encourage individuals to complete tasks in the care plan;
• Educate individuals regarding how to navigate service delivery systems;
• Provide assistance and support in overcoming barriers that hinder access to services;
• Negotiate and advocate on behalf of individuals as needed.

Linkage and Referral

• Link individuals with services and resources identified through the care planning process. This includes setting appointments, completing applications and paperwork, and assisting with transportation as needed.
• Identify barriers to access such as medical insurance, transportation, or preexisting conditions;
• Identify any special conditions the individual may have that must be addressed in order to succeed with the referral;
• Ensure the services and resources adequately meets the individual's needs and can facilitate full attainment of the care plan goals.

Medical/Mental Health/Dental/Substance Use Recovery

• Access individuals' medical, mental health, dental, substance use needs, and link clients to appropriate providers.


• Partner with clients to explore their educational goals and help them to identify and enroll in GED programs, colleges, higher education, trade schools, or training programs in their local area.

Employment and Supported Employment

• Partner with individuals to explore their employment career goals;
• Assist with resume and cover letter preparation;
• Assist with completing and submitting job applications;
• Engage clients in mock interview training;
• Identify and address barriers to obtaining employment such as clothing and transportation;
• Assist individuals who are unable to work with identifying volunteer opportunities;
• Assist individuals with identifying and participating in Supported Employment Services.

Leisure Activity

• Encourage individuals to explore their leisure interests and become involved in positive activities.


• Assess each individual member's transportation needs to ensure their ability to make appointments, obtain or maintain employment, search for housing, support their leisure activities, and remain connected to their social network.


• Encourage individual members to become involved with online self-help groups, such as Narcotics Anonymous, Alcoholics Anonymous, and other 12-step programs designed to help individuals with a particular problem;
• Accompany individual members to support groups until they are able to access the service on their own.

Discharge Planning

• At the onset of service delivery, assist individual members with a timely and smooth transition from case management services to other services within and outside of CHE without disruption.


• The CAT will serve as the point of contact between the individual and Project Room Key motel staff to gather input regarding their satisfaction with the individual member's stay and any recommendations for change;
• Ensure Project Room Key motel staff and individual members follow the agreed-upon grievance process, prior to the removal of the individual members from the property;
• Educate Project Room Key motel staff in relation to professional boundaries and help them to understand the individual member's changing needs and/or circumstances.

Housing Search and Preparation

• Assess clients' medical, psychological, social, financial, and legal needs as related to their housing search and provide linkage;
• Develop a financial plan that includes a realistic monthly budget and management;
• Develop an attainable housing stabilization plan with measurable goals and objectives to assist individual members in achieving their desired outcomes;
• Provide immediate referral and linkage to housing programs with regards to income/benefits acquisition;
• Search and apply for market-rate apartments within the individual member's price range;
• Search and apply for low-income housing units;
• Identify and apply for alternative housing programs such as bridge housing and transitional living facilities;
• Apply for Homeless Set Aside Vouchers through the Monterey County Housing Authority;
• Complete and submit required housing applications and site-specific paperwork to obtain a housing unit.;
• Prepare individual member(s) for housing interviews or other meetings that impact their ability to obtain permanent housing and assist clients with responding to rejections;
• Once a unit is identified and applied for, forward materials to rapid rehousing partners and provide linkage to the agency's case managers.

Other Functions:

• Performs other job-related duties and special projects as assigned

Ability to: operate a motor vehicle; climb stairs; possess good communication skills; meet the requirements of the classification and have mobility, vision, hearing and dexterity levels appropriate to the duties to be performed. Capable of the following extended activities: standing, sitting, climbing stairs. Capable of the following intermittent activities: lifting 25 pounds or more and bending in the performance of infrequently performed office duties.

Work Location:
In-office, off-campus
This position requires working on campus with students, staff, and faculty. The health and safety of our students, faculty, and staff remain our highest priority. Students, faculty, staff, and the community can expect that masks will be encouraged and that the appropriate degree of social distancing will be in place in all areas based on evolving guidance. The CSU requires faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19 or have a qualified exemption. This requirement is effective at the beginning of the Fall 2021 term. Selected candidates should be prepared to comply with this requirement.

The department recognizes the possibility of airborne transmission of infection by bacteria that causes tuberculosis (TB) is high in settings supporting the homeless population and considers the prevention and control of TB as a high priority health issue, including identification, assessment, surveillance, and prevention of transmission.

All new employees, whose normal job duties require significant direct contact with the homeless population, will be required to obtain a TB testing at no cost to them prior to employment or complete an assessment. Those with a current or previous positive TB skin test will be referred to their health care provider for medical examination, including chest x-ray. The risk assessment will only be administered once. Persons may be asked to re-screened for new risk factors.

Knowledge, Skills and Abilities:

• Ability to Engage and establish rapport with hard to reach clients
• Ability to work independently and as part of a multi-disciplinary team
• Ability to exercise mature and professional judgment
• Good problem solving and conflict resolution skills
• A highly motivated self-starter with the ability to coordinate multiple projects and tasks
• Proficiency with Microsoft Office software
• Flexible, adaptable, and capable of working in a fast-paced, professional environment
• Availability to work evenings and weekends as requested by management, and based on the operational needs of the Street Outreach program
• Strong written and verbal communication skills
• Ability to work and communicate as part of a team
• Ability to maintain regular and consistent attendance
• Ability to obtain CPR/First Aid certification
• Knowledge familiarity with Person-Centered and Solution-based approaches, Motivational Interviewing, Harm Reduction, and Housing First models of service delivery

Minimum Qualifications:

Experience: Possession of this knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in case management or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of professional experience. Education: Equivalent to graduation from a four-year college or university in one of the health and human services or behavioral health or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Specialized Skills:

Preferred Qualifications:

Special Conditions of Employment:

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the University Corporation. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current University Corporation employees who apply for the position.
The University Corporation at Monterey Bay is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. All employees must be eligible for employment in the U.S. This position is required to maintain confidentiality as outlined in the Department of Education’s Family Educational Rights and Privacy Act (FERPA) and California’s Educational Code Chapter 13 regarding sensitive student issues.
Please note: University Corporation employment is separate and distinct from CSU Monterey Bay or State of California employment. University Corporation employees are not employees of either CSUMB or of the state of California.
All employees must be eligible for employment in the U.S. The University Corporation is not a sponsoring agency for any positions.
University Corporation at Monterey Bay positions are “at-will” employment.
This position requires flexibility in hours that may include working evenings and weekends.

Compensation and Benefits:

The University Corporation is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students, and the customers we serve. The hourly rate for this position is $30. This is a non-exempt position and as such is eligible for the overtime provisions of the Fair Labor Standards Act. Benefits include medical, dental, vision, and life insurance benefits, contributory retirement plan, TSA (403b), 13 paid holidays per year and other benefits.
The University Corporation at Monterey Bay also provides access to affordable campus housing:
Although CSUMB is located in a high-cost housing area, Schoonover Park rental homes are affordably priced. Monthly rent rates include cable television, garbage service, and sewer. Convenient floorplans, attractive interior appointments, and numerous community amenities make Schoonover Park Rental Homes an exceptional value. Schoonover Park is near the main campus, yet a tranquil world away. The community lies nestled in the secluded beauty of rolling coastal hills three miles east of campus. Living in one of the most desirable areas of California, you will enjoy the natural splendor and cultural abundance of the Monterey Peninsula. Quality of life begins with your home in Schoonover Park, and extends through every aspect of your California coastal lifestyle.

How to Apply:

To apply, visit

A completed online application and resume must be received by the University Corporation Human Resources by 5:00 p.m. on the priority screen date listed above to be guaranteed a review. Application submissions received after the application screening date will be reviewed at the discretion of the Corporation.
For assistance or if you require an accommodation, please call (831) 582-3389, or TTD (800) 735 2929. For computer/online access you may visit the Tanimura & Antle Family Memorial Library (map) or our Student Service Center – first floor ( map). For additional campus information visit For information regarding the University Corporation visit
The University Corporation is not a sponsoring agency for any positions.
The Corporation hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State University, Monterey Bay Annual Security and Fire Safety Report is available at
CSUMB is a smoke and tobacco-free campus.
AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER: The Corporation is an Equal Opportunity Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.

Do not contact this company in solicitation of any product or service.

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