Job Details

Associate Director of Operations and Outreach

University Corporation at Monterey Bay

Salary: $82,000.00 - $95,000.00 Annually

Job Number: 2024-00015

Location: CSUMB Main Campus- Seaside, CA

Department: Student Housing Residential Life (SHRL)

Description

Priority Screening Date: May 7, 2024. Open Until Filled.
We're seeking a dedicated professional for our Associate Director of Operations and Outreach role. This full-time, benefited position offers perks and benefits beyond our standard compensation package:
• Competitive Salary: Earn market-competitive pay of $82,000.00 - $95,000.00 Annually
• Health Insurance: We prioritize your well-being with our comprehensive health insurance program.
• Retirement Plan: Secure your future with our 403(b) Retirement Plan. We offer an exceptional 10% employer contribution with 100% immediate vesting.

The University Corporation at Monterey Bay is a non-profit institution that is related and affiliated with the California State University, Monterey Bay. The University Corporation at Monterey Bay is a nonprofit 501(c)(3) public benefits corporation that is a recognized auxiliary organization of California State University and was established in July 1994. The University Corporation's mission is to further the educational purposes of the University. The University Corporation at Monterey Bay is an equal opportunity employer and is committed to building a pluralistic university by hiring personnel with competencies and experience related to the regional and State Population. The University Corporation at Monterey is committed to a standard of excellence in the services it provides and in the quality of work expected of its employees.

DEPARTMENT/PROGRAM SUMMARY
Student Housing and Residential Life at California State University, Monterey Bay provides a vibrant and inclusive campus living experience. Currently, Cal State Monterey Bay residential communities house more than 50% of the student body and have a capacity of approximately 3600 beds. The Student Housing and Residential Life staff are dedicated to fostering a sense of belonging, personal growth, and academic success among students. Various housing options cater to different preferences and needs, providing students with a range of living arrangements including Living-Learning Communities (LLCs) and family housing. Emphasizing community engagement, Cal State Monterey Bay's residential life programs offer a variety of social and educational activities, creating opportunities for students to connect with their peers and develop lifelong friendships.

POSITION SUMMARY
The Associate Director for Operations and Outreach (ADOO) reports to the Director of Student Housing and Residential Life. The ADOO is responsible for the management and leadership of the daily operations of Student Housing and Residential Life, including occupancy management, front desk services, communication and
marketing, and oversight and enforcement of the housing and meal plan licenses and related policies, and billing. This position is a member of the department's leadership team and is specifically responsible for providing administrative operations management in support of the Mission of Student Housing and Residential Life, Student Life, the Corporation, and California State University, Monterey Bay, and its diverse student community.

Examples of Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES include. but are not limited to. the following:
Leadership and Supervision:

• Serves on the department leadership team and assists in the development of Student Housing and Residential Life goals, objectives, outcomes, and strategic planning.
• Provide direct leadership and supervision to a team of three full-time employees who oversee occupancy management, housing and conference services, and communications functions. Provides indirect supervision to three other full-time staff members and 15-20 student employees.
• Makes significant efforts to recruit and retain student and professional staff reflective of the diversity of the student body, in coordination with the Assistant Director of Organizational Development.
• In conjunction with the Associate Director of Residence Life and the Associate Director of Facilities and Planning, serves as back-up in the absence of the Director of SHRL in overseeing the day-to-day operations of the department.
• Assists with all departmental functions including but not limited to new student Orientation, Move-In, Move-Out, Open House, Admitted Otter Day, Convocation, Commencement, and other functions as requested.
• Chairs the student housing appeals committee and reports aggregate data to inform operational improvements to student housing.
• Meets regularly with key campus partners such as the Greystar management team, Student Disability and Accessibility Center, International Programs, Financial Aid, and Enrollment Management, among others. Represents SHRL in these meetings in the absence of the Director.
• Serves in the Administrator On-Call (AOC) rotation for Student Housing and Residential Life.

Occupancy Management:

• Leads development and implementation of occupancy management and assignments policies and processes, including those to support license management and enforcement, such as license cancellation, Live On Requirement exemptions, early arrivals and late stays, Rate Lock, unlawful detainer, etc.
• Oversees preparation of monthly, semester, and annual reports, including demographic and occupancy statistics for CSUMB, Corporation management, and CSU.
• Responsible for annual review and updates to License Agreements.
• Actively assists with the configuration and ongoing engagement with the student database management system to support operations and to ensure proper assessment of rent and associated accounting within the system, in collaboration with software systems administrators.

Housing Operations and Summer Conferences:

• Provides leadership and oversight to front desk services, including email and phone customer services; residential package management, recurring check-in and checkout processes, including annual Move In events, including but not limited to early arrivals, late stays, failed departures, etc.
• Oversees housing removal processes, including unlawful detainer practice when necessary.
• Provide oversight for annual housing summer conference program and operations, including collaboration with University Activities, Conferences, and Events (UACE), organization of conference group agreements, assignments; and check-in/out processes and timelines.
• Responsible for summer housing support including agreements, coordination, marketing and business development.
• Periodic review of operational metrics to implement improvements to the Housing operating condition.

Marketing and Outreach:

• In collaboration with University Enrollment Management personnel, develop an annual comprehensive housing marketing plan.
• Lead the development of marketing strategy and campaigns to position the student housing program to contribute to CSUMB goals, yield high occupancy, and create meaningful student experiences.
• Coordinates the development and scheduling of resident communications (email, phone, SMS) related to assignments and operational processes (assignments emails, reservations notifications, billing, Rate Lock, etc.).
• Oversees the engagement of students, parents, and University partners via numerous mediums to share the SHRL story through data, and leading student-facing communications for student housing.
• Works closely with the Coordinators of Housing Operations and Occupancy Management, as well as other SHRL leadership, to actively promote the on-campus living experience and manage current resident communication processes and content.
• Assists in organizing Student Housing and Residential Life presence at special recruitment events such as Open House, Admitted Otter Day, and Orientation.

OTHER FUNCTIONS

• Serves actively on departmental and other University committees/task forces as assigned.
• Promotes and maintains an atmosphere of excellent internal and external customer service within the Student Housing and Residential Life program.
• Performs other duties as assigned.

PHYSICAL WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for
prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to verbally communicate to exchange information, and to occasionally travel to other offices or locations to attend meetings or to pick up or deliver materials.

WORK LOCATION

• On-Site Position
• Work Location: CSUMB Main Campus, Building 12

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of the practices, procedures, management, and activities of a program supporting students living on campus including financial, occupancy management, meal plans, and residential life
• Ability to interpret and apply program rules and regulations
• Ability to initiate and use resourcefulness in planning work assignments and in implementing long-range program improvements
• Ability to obtain factual and interpretive information and ability to reason logically
• Must possess excellent written and oral communication skills and aptitude for numbers, quantitative analysis, and data management and the ability to make written or verbal presentations
• Ability to advise students individually and in groups on routine matters and complex matters
• Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, University Corporation, student organizations, and others in committee work
• Must have the ability to sensibly manage emergencies and respond diplomatically and effectively to complaints
• Ability to analyze complex situations accurately and adopt effective courses of action
• Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations; analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action
• Ability to carry out a variety of professionally complex assignments without detailed instructions
• Demonstrated technical proficiency
• Ability and skill to supervise the work of multiple direct reports and effectively recommend personnel actions; the ability to train and evaluate the productivity and performance of employees; analyze situations and take corrective action
• Strong problem-solving and conflict-resolution skills

Qualifications

MINIMUM QUALIFICATIONS
Education and Experience:

• Bachelor's degree in Business Administration, Operations Management, Student Affairs, or related field AND
• Four years of progressively responsible experience managing and coordinating residential programs.
• Working knowledge of the practice, procedures, management, and activities of a Housing and Residential Life program preferably in Higher Education.
• Advanced degree may be substituted for up to two years of the required experience.

DESIRABLE QUALIFICATIONS

• Demonstrated understanding of and commitment to the CSUMB Vision Statement and the core values of mutual respect, collaboration and service orientation, multiculturalism and diversity, community service, and institutional excellence.
• Master's Degree in Operations Management, Student Affairs, or related discipline desirable.
• Multiple years of experience working in an operational setting for university housing with functions such as occupancy management, conferences, and/or marketing and communications.
• Experience working with StarRez, or related university housing software solutions, to manage housing selection and room assignments, billing, and/or administer system and portal changes for user experience.
• Working knowledge of CBORD, PeopleSoft, and experience working in an educational environment.
• Experience working with a diverse and multicultural population.
• Demonstrated technical literacy in reporting and data analysis.

Special Conditions of Employment

SPECIAL CONDITIONS OF EMPLOYMENT

The person holding this position is considered a “mandated reporter” under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the University Corporation. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current University Corporation employees who apply for the position.

This position will have a duty to report to the Campus Title IX Officer information pertaining to victims of sex discrimination, sexual harassment, sexual misconduct, dating/domestic violence, and stalking as required by CSU Executive Order 1095.

The University Corporation at Monterey Bay is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status. This position is required to maintain confidentiality as outlined in the Department of Education's Family Educational Rights and Privacy Act (FERPA) and California's Educational Code Chapter 13 regarding sensitive student issues. Our Equal Opportunity Policy Statement is available.

Please note: University Corporation employment is separate and distinct from CSU Monterey Bay or State of California employment. University Corporation employees are not employees of either CSUMB or of the state of California.

All employees must be eligible for employment in the U.S. The University Corporation is not a sponsoring agency for any positions.

University Corporation at Monterey Bay positions are “at-will” employment.

CSUMB is a smoke and tobacco-free campus.

The campus leadership has committed the resources needed to achieve an engaged, safe, and in-person experience. The health and safety of our community remain our highest priority, and we are confident that existing public health measures provide for a safe environment capable of delivering a complete college experience on the CSUMB campus. Being an Otter means caring for each other and doing your part to protect your community.

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State University, Monterey Bay Annual Security and Fire Safety Report is available at.

Sensitive Positions - This position has been designated as a sensitive position with:

• responsibility for the care, safety and security of people (including children and minors), animals and CSU property
• access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards

FERPA:

• This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues.

Clery Act:

• This position is designated as a Campus Security Authority (CSA). The position is required to participate in training at the direction of the Clery Director and must also promptly report allegations of reportable crimes according to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, its accompanying regulations; the California State Education Code, Chapter 15.5, of the Donahoe Higher Education Act, Section 67380; and the California State University system-wide policy, Code EO 1107. CSAs are employees whose job duties fall into one of the following categories:
• Work in a campus police or security department
• Are responsible for campus security
• Are designated as the contact for reporting criminal offenses
• Have significant responsibility for student and campus activities

Special License or Certifications and Conditions:

• Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
• May require occasional evenings and/or weekend work.

Questions can be sent to: https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=hr_corporation@csumb.edu.

SALARY AND BENEFITS
The University Corporation is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students, and the customers we serve. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources. Our salary schedule is available .

The annual salary for this position is $82,000 - $95,000. Classification: Grade 7, Management. This is an exempt position and as such is not eligible for the overtime provisions of the Fair Labor Standards Act. The Corporation offers a rich benefits package that constitutes a major portion of total compensation. Benefits include medical, dental, vision, and life insurance benefits, contributory retirement plan, TSA (403b), and other benefits. Please review our for details about sick time, vacation, and holidays.

The University Corporation at Monterey Bay also provides access to affordable campus housing:

Although CSUMB is located in a high-cost housing area, Schoonover Park rental homes are affordably priced. Monthly rent rates include cable television, garbage service, and sewer. Convenient floorplans, attractive interior appointments, and numerous community amenities make Schoonover Park Rental Homes an exceptional value. Schoonover Park is near the main campus, yet a tranquil world away. The community lies nestled in the secluded beauty of rolling coastal hills three miles east of campus. Living in one of the most desirable areas of California, you will enjoy the natural splendor and cultural abundance of the Monterey Peninsula. Quality of life begins with your home in Schoonover Park and extends through every aspect of your California coastal lifestyle.

How to Apply:  All prospective applicants must apply online. You must complete the entire application for submission. We only accept applications for the open positions listed. Please do not fax or mail in a printed version of the electronic applications or a resume in lieu of an application. If you are having difficulty applying or need assistance, please call (831) 582-3389. All positions are open until filled. The completed online application and resume must be submitted by 5:00 pm PST on the priority screening date. Applications received after this date will be reviewed at the discretion of the Corporation.

AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER: The Corporation is an Equal Opportunity-Affirmative Action employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.

To apply, please visit https://apptrkr.com/5207107